FAQ
✅ About Xtep & Authenticity
1. Are your Xtep products authentic?
Yes. All our products are 100% authentic Xtep, imported directly from the official Xtep distributors. We do not sell copies, replicas, or factory seconds.
2. What makes Xtep different from other sports brands?
Xtep is one of China’s leading performance-running brands, known for its advanced cushioning technology, lightweight designs, and excellent durability at competitive prices. Xtep is also heavily used by professional runners worldwide.
3. Are Xtep shoes suitable for professional running?
Absolutely. Many Xtep models are engineered for performance running, long-distance training, and marathons. They are designed with cushioning, responsiveness, and stability that professional athletes rely on.
🧵 PRODUCT, SIZING & FIT
1. How do I choose the right size for Xtep shoes?
We recommend checking our size guide available on every product page. Xtep sizes generally match standard EU sizes.
2. Do Xtep shoes run true to size?
Yes — most Xtep models run true to size (EU standard sizing). Xtep is a leading company in foot technology. If a specific model fits differently, we mention it on the product page.
3. Do you have a size conversion chart?
Yes — you will find a full EU / CM conversion chart inside each product description to help you choose easily.
4. Which Xtep model is best for daily walking or training?
Models with high cushioning like Xtep’s everyday trainers are perfect for walking, gym sessions, and all-day comfort. If you need help choosing, our team can guide you.
5. Are Xtep running shoes good for flat feet or high arches?
Yes. Xtep produces models for neutral support, stability, and comfort.
If you have a specific foot condition, message us and we’ll recommend the right model.
6. Can I try the shoes before buying?
If you order online, you can still exchange the size if it doesn’t fit — no problem.
📦 ORDERS, DELIVERY & SHIPPING
1. How long does delivery take in Egypt?
Delivery usually takes 2–4 business days, depending on your city.
2. Do you offer same-day or next-day delivery?
In some areas mainly ( New Cairo & Nasr City ), we can arrange faster delivery. Contact us for availability.
3. Which courier company do you use?
We work with reliable local couriers to ensure safe and fast delivery.
4. How can I track my order?
After your order ships, you will receive an SMS or Email with your tracking number. Also you will receive updates of the order status via email.
5. Can I change my address after placing the order?
Yes — if the order has not shipped yet.
Contact us immediately to update details.
🔄 RETURNS, EXCHANGES & WARRANTY
1. What is your return and exchange policy?
You can return or exchange within 14 days if the item is unused, unworn, and in its original packaging. Check our return policy page for more details.
2. Can I exchange a size if it doesn’t fit?
Yes — size exchanges are easy. Just contact us and we will arrange a courier pickup. Check return and exchange page for more details.
3. Do you offer refunds?
Yes. Refunds are issued if the product is returned in brand-new condition. Check our refund policy page for more details.
4. What if I receive a damaged or incorrect product?
We will replace it immediately at no extra cost.
Just send us photos and we will handle the rest.
